After you have confirmed that the Internet is working properly, open the Norton security product installed on your computer by double-clicking the icon located on your desktop, or by clicking the icon in the application tray. You will now be required to choose the method by which you want to activate your product.
However, if you have entered a wrong key, an error message will appear, stating that the key you have entered is invalid. You will have to enter the key again. Your email address will not be published. Instructions font-size: 13px! Leave a Reply Cancel reply Your email address will not be published. NIS may be blocking that program's access to get virus definitions. Personally I prefer not have that type of software installed for an online scan when there are other programs which will provide a similar function without having to be online.
To address you question about supplemental scanning products, it is generally advisable not to have two real-time security products running at the same time as that can cause conflicts. As far as Ad-Aware, I have lost interest in the free version over the past few years as it seemed to detect every cookie on the system and report it even though as a low level risk.
Additionally it has become more bloated. I no longer have it installed. I would not use the paid version which would run in real-time. The free version does not run in the background and does not interfere with Norton.
It has been useful when I have had to clean computers not running Norton which had become heavily infected. It does a good job of checking things without overreacting. Last but not least, I assume you have a Trial Version of NIS and since you have a new computer you may want to try that out for a bit. At some point when your trial version it about to expire, you should consider NIS It is much lighter on system resources and has some very intuitive scanning and updating techniques.
You can read more about it here. As for their Online scanner and that applies for their Products like BitDefender , , Their Update Servers are having Problems from the 30th of October, people not being able to download updates program or definitions and it's affecting the Online Scanner also. When googling for info, I read something about temporarily disabling resident anti virus applications to allow online scans but felt uncomfortable with that and was not sure how to do it anyway.
Perhaps I'm being a bit paranoid. I have never in fact ever had any type of infection, but in the past I have not relied on just the one product. Personally, I would never disable my resident antivirus just to perform an online scan. As Quads mentioned, the issue appears to be with the BitDefender servers since October 30 guess that speaks volumes! You mentioned that you did not want to install anything on your PC for an occasional scan, but when you use the BitDefender online scan, you are required to install software.
Thank you for the info about Bitdefender problems. I will try again in a few weeks and see if the problem has been resolved.
I registered NIS when I got the pc two weeks ago. Signing into my Norton account shows the subscription is valid until Nov It show a valid product key, this is not the same product key as that on the cd supplied with computer in case re-installation necessary. The account details also says it protects up to 3 pcs which was a surprise - does that mean it can be installed on my spare laptop as well? Is there info somewhere I can read about the free upgrade?
The help guide only mentions renewing subscriptions and paying for upgrades. I have run NIS with Ad-aware free ,I found adawares scans kept taking longer and longer,I upgraded to NIS and Ad-aware was always showing in the NIS protection log as a high risk NIS was thinking Ad aware was attacking it There were multiple entry's every time I did an scan with Ad-aware,Unlike Phil I did not mind the cookies being found etc,but the long scans were starting to frustrate me,so after reading about Malware bytes from these threads I changed and have been a happy camper ever since as NIS only picks up 1 entry of Malware bytes"attacking" it.
Malware bytes is so easy and light to install and use. Here's your free upgrade: upgrade. If you get the download, you can use it on both computers. If you let do it, it will save ALL previous settings; but expect a long beginning averaging 10 - 15 minutes and a long time to complete the process after a reboot. You just need to be patient - eat dinner - call a friend, something to pass the time I read books. Perhaps you could clarify about your account and the differing product key; I may be missing something.
Did you have a previous Norton Subscription? Is it a different subscription than what came with your computer? To answer your other questions, with a valid 3 user subscription you can install NIS on three different computers.
Also you are eligible for the Free update to NIS But before performing the update it would be beneficial to learn more about your subscription and the different keys. This is a better source for a copy of NIS since we have been told that it definitely is the current I'm installing it on my laptop as I write so I'll hold on a moment and confirm! Yes it is tht version. I activiated the product 14 Nov and registered for an account. When I click "Norton Account" in the application next to Help it takes me online to login with a password - this lists my products NIS expiry 14 Nov and clicking view button next to it shows other details such as product serial number and product key.
The product key displayed is not the same as the one on the back on the sealed envelope containing the re-installation cd. NIS was pre-installed prior to my purchase. My apologies if it seems I am dragging this out but sometimes OEM pre-installed subscriptions can be different than the "retail" ones, and I don't want to point you in the wrong direction.
Once before I got a product from Symantec where the code on the back was pure numerical and when I entered it into the form and activated the product ended up with a different Activation Code alphanumerical this time than the original. Unfortunately, I don't recall any more about that; at the time I just assumed that one triggered the other. Includes 24 month subscription.
The purchase invoice says:. I thought I might buy this as I was looking for a good but simple backup product. I thought it might avoid conflicts if I kept in the Norton family.
Based upon the 2 year subscription you described and the fact that you have a product key in your Norton Account, it appears you should have no problem updating to NIS However, that "OEM" designation can sometimes throw a curve ball into the works.
I am probably being overly cautious here, but allow me to get a definitive answer from a Symantec Employee before you proceed. I would hate to see you try to update only to find that your key does not qualify. I'll get back to you when I get an answer or maybe a Symantec Employee will jump in with the proper info. I see that Phil D has asked for help from Symantec on this. I've not read back so I don't know where the 1 or 3 PC question came in but when I look in my Norton Account and click on View against the entry there it gives me additional information -- and the Norton Internet Security line reads:.
The 1 or 3 PC question was a side issue - it only arose as I noticed reference to it when checking my Norton Account to check exact details of what I had installed on new pc.
To summarise: my original query related to advice about using Bitdefender online scan in conjunction with NIS , seems problems with scan may be due to Bitdefender server problems. Helpful responses given to me and in course of that a suggestion to upgrade to NIS I am more than happy to wait and really grateful that Phil D is looking into for me. I am not a launch into it and regret type, prefering to the slow considered approach. I prefer to get advice from those that have the technical skills that I do not.
However it is still the weekend, so just a wee bit longer and I'm sure we'll get this confirmed for you one way or the other. Some recent information I received indicates that you should be able to update to NIS on your new Dell and also add it to your spare laptop. I know you have the key saved in your Norton Account, but you may want to write it down in case it is needed.
Save the file to a convenient location that you will remember such as your Desktop or My Documents. The first stage is that NIS will be automatically uninstalled. This may take quite some time , so please be patient and do not interrupt the process thinking that it has stopped. This will be much quicker than the previous process.
Your activation key should automatically be picked up, however if it is not, you will be given the opportunity to enter it. If there is any issue with the key recorded in your Norton Account, you should be able to use the key from the reinstall CD, but I would try the one from your Norton Account first. Of course, the product will continue to gather live updates automatically. If you are not using any other Norton products which depend upon these, you can safely uninstall them as they are not required for NIS When installing on your spare laptop, if the laptop has a recent version of NIS, then follow the above procedure.
If it has a different brand, the first step is to be sure any previous security programs are completely removed. If you have any questions about that, feel free to provide us with the name of the previous security software.
0コメント